Intercom

About

Business description

Intercom Suite: An AI Agent and Help Desk built specifically for customer service excellence. Fin is the best-performing AI Agent for eCommerce—resolving customer issues, protecting your brand, and driving conversions.

Fin is the best-performing AI Agent for eCommerce—resolving customer issues, protecting your brand, and driving conversions. With deep integrations and on-brand automation, Fin helps you build lasting customer loyalty and scale your support without adding headcount.

A conversation with Jackson Rostagno, Customer Service Manager for Australia and New Zealand at Bailey Nelson, about the team’s experience switching from their previous support tool to Intercom, and how Intercom’s focus on AI, automation, and conversational support has enabled them to solve the challenges they were facing and produce stellar results across their support.

MPB is the largest global platform for buying, selling, and trading used photography and videography gear. They needed a way to handle more conversations efficiently without compromising on speed, quality, and customer satisfaction. That’s when they turned to Fin AI Agent.

The inside sales team at wearable tech company WHOOP faced a critical moment. With a major product launch around the corner and an anticipated spike in prospective customer conversations, their three-person team needed to cover more ground than humanly possible. But rather than rush to hire, they did something different: they deployed Fin AI Agent, to engage buyers when no agent was available

Rebag is an ecommerce platform that buys, sells, and trades luxury handbags and accessories. The team needed a platform that would enable them to merge their traditional retail and e-commerce shopping experiences and optimize every stage of the customer journey, from checkout conversions, to ongoing engagement, to support. They chose Intercom to build this strong end-to-end experience

A conversation with Natalie Hurst, Sr. Director of Customer Success at Nuuly, about her motivation for adopting AI in customer service, the immense impact it’s had for both Nuuly’s support team and customers, implementation challenges she encountered – and overcame – and her vision for the future of AI-first customer service.